Matter and Motion, Inc.


Support Resources

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Frequently Asked Questions

  • Where can I download the demo version of First Diagramming?
    A demo for version 1.5 is available on the Downloads page. If you wish to conduct an extended evaluation or review of First, please contact us.
  • Does First Diagramming work on Windows Smartphones?
    Sort of. The installer will not run on Smartphone. However, some enterprising users have copied the executables from a PocketPC device to a Smartphone device and found they run. However, since First is designed for stylus input and Smartphones don't have touch screens (generally) it can be difficult to do more than just view the diagrams. Soon we'll be releasing a dedicating viewing application for SmartPhone, so we can say "yes" to this question without wincing.
  • Why are the screenshots so old?
    They aren't. The original screenshots were taken on Pocket PC 2002, just to prove backward compatibility. That seems to have backfired, and people were concerned that First would fail on newer versions of the OS. So, now the screenshots are from a combination of PocketPC versions up to and including Window Mobile 6.1.
  • What versions of WinCE/PocketPC/Windows Mobile does First run on?
    As far as we know, First runs on all versions of Pocket PC, inluding Windows Mobile. It also runs on Smart Phones (tested via emulation), but on devices lacking sylus input some functions are impossible to access. We no longer supports MIPs and SH3 devices.
  • Is there a student/educational price for First Diagramming?
    We don't offer an academic price for individual licenses of First Diagramming. However, we will work with educational institutions and charitable organizations to provide licensing terms that are compatible with their missions and financial resources. If interested, please use the Community page for more information.
  • Why is the layout of this site so spartan?
    First and foremost, to make the experience of viewing the website on a small PDA screen tolerable. But also, we believe overselling is a form of deceit we are obliged to avoid. We want you to buy our products because they are useful not because we've impressed you with a bunch of frosting on our website.
  • I purchased a copy of 1.1, but I can't find where to enter the authorization code. What's the deal?
    Unfortunately, we made an error in 1.1 that removed the opportunity to enter an authorization once the demo had expired. The best solution to this problem, if you're experiencing it, is to download 1.5. It has a bunch of useful enhancements and entering your authcode can be done via the "Tools | About..." dialog box.
  • I just purchased First Diagramming from Handango. An authorization code was provided, but the software requires a 'User Name' as well -- what do I use?
    The name used in the Handango transaction must be entered *identically* in the authorization screen of First Diagramming as the 'User Name'. The registration process creates a unique authorization code for each purchase, so it's possible to use the same name (e.g. your company name) and still receive unique authorization codes for each user.
  • What's up with the Contact page? Why isn't there a form for bug reports, questions, sales inquiries, or other special purposes?
    We use something called Bayesian Classification to determine what kind of request you send. In the end, though, each and every email is read and responded to by a person.
  • How about your upgrade policy? Do we get free minor upgrades? If I buy First Diagram 1.2 now; can I upgrade it to version 1.3 for free?
    The short answer is that customers of a major version (e.g. 1.x) get minor upgrades (e.g. 1.1, 1.2, 1.3) for free, and discounts on major upgrades.
  • How can I view my diagrams on my PC?

    When diagram files are synchronized with your PC, they get converted to an image file format. By default, that format is WMF (Windows MetaFile) because it results in the nicest looking images when printed or inserted into MS Word or other documents. Windows XP and Windows Vista have built-in support for viewing WMF files, but older Windows versions only have support for BMP images. So, you may need to configure FirstFilter to convert diagrams to BMP files instead of WMF files.

    However, if you're going to be inserting images into Word documents, I'd encourage you to stick with the WMF because of the nicer appearance.

    To configure FirstFilter to export BMP files, do the following:

    1. Open ActiveSync on your PC
    2. Click the "Options" button
    3. Click the "Rules" tab
    4. Click the "Conversion Settings..." button
    5. Click the "Device to Desktop" tab
    6. Select "DiaFilter Class" in the list box
    7. Click the "Edit..." button
    8. Select "BMPExport Class (*.bmp)" in the drop-down list
    9. Click "OK"
    10. Click "OK"
    11. Click "OK"
    After making this change, all newly synchronized diagram will be converted to BMP files, which you should be able to use.
  • After updating Windows XP SP2 First Filter will no longer sycnronize DIA files with the desktop -- what's the solution?
    The solution is to install the redistribution files for C++ from Microsoft's website.
  • When I insert a WMF file exported from my device, I'm only able to see part of the diagram -- what happened to the rest?
    When FirstFilter creates an WMF file for your diagram it tries to preserve the same visible area you'd see on the device. We're starting to think that's a mistake, and may change it in the next release. Meanwhile, to see the entire diagram, simply insert it into a Word document and use the "Crop" tool from the "Picture" toolbar to extend the boundaries until the entire diagram is visible.